Frequently Asked Questions

How do I download the pack(s) I've purchased?

1) Make sure you are logged in and click My Account at the top of the page.
2) Click Downloads on the right-hand side. You should now see a list of your purchased products.
3) Click Download on the product you would like to download.


How do I install a pack?

1) Locate where you have downloaded your pack and unzip it. Information on how to do this can be found here.
2) Go to the location where you have extracted the files from the .zip file.
3) Now find the .exe file which should look something like this  and will usually be called the name of the product. Double-click this file.
4) Click 'Next' and then read the terms and conditions of use. If you agree with them, tick the relevant box and click 'Next'.
5) On the next screen, your RailWorks directory should be displayed. If it asks for you to choose your directory, locate it by clicking 'Browse...'. It can be usually be found at C:\Program Files (x86)\Steam\steamapps\common\railworks.
6) Now click 'Install' and once the process has finished, exit the installer and your pack should be installed.


When installing, a '1721' error message appears.

SUGGESTION 1
1) Go to the folder which contains your RailWorks directory, this can usually be found at C:\Program Files (x86)\Steam\steamapps\common.
2) Right click the folder named 'RailWorks' and click 'Properties'.
3) Go to where it says 'Attributes' and un-tick 'Read-only'.
4) Click 'Apply' and ensure it applies to all subfolders and files. This may take a while.
5) Now try installing the pack again.

SUGGESTION 2
1) When the installer asks where you would like to install the pack, click 'Change...' and select your 'Desktop'.
2) Click 'Next'. The pack will now install.
3) When the installation has finished, navigate to your Desktop and highlight the resultant 'Assets' & 'Content' folders.
4) Right click and copy/paste these folders into your RailWorks directory, which can usually be found at C:\Program Files (x86)\Steam\steamapps\common\railworks. If prompted to overwrite, click 'Yes'.


When installing a pack, a '1722' error message appears.

Please try temporarily disabling any antivirus software. It's possible it is falsely thinking the manner in which we copy some files is dangerous.


After installing a pack, a message appears saying 'This program might have not installed correctly'.

This is a precautionary message from Windows and 99% of the time, everything will have installed just fine. Simply click 'This program installed correctly' and load Train Simulator to make sure the installation has been successful.


I’ve tried loading a scenario but it crashes with a 'Something bad has happened' error.

SUGGESTION 1
1) Load Train Simulator.
2) Click ‘Settings’ on the top right hand corner of the screen.
3) Click the ‘Graphics’ tab and then 'Advanced'.
4) Lower the 'Scenery Detail' slider to its lowest.
5) If this fixes the issue, increase the quality by one and test again. Do this until the scenario displays the error again and then return to the highest previously working setting.

SUGGESTION 2
1) Ensure you have all the requirements for the scenario installed. These are listed on the product page underneath the heading ‘Requirements’.


I’ve tried loading a scenario but it crashes with a ‘missing stock’ error.

Ensure you have all the requirements for the scenario installed. These are listed on the product page underneath the heading ‘Requirements’.


I have installed a sound pack and not all of the sounds are playing as expected.

1) Open Train Simulator and click ‘Settings’ on the top right hand corner of the screen.
2) Click 'Tools' and then 'Clear Cache'.


Can I purchase a pack without having to have to a PayPal account?

Yes. When you reach the payment method stage of the checkout, please select the second option: Credit or Debit Card (processed by PayPal). The payment will still be processed by PayPal but does not require a PayPal account.


What is an extra stock pack?

An extra stock pack is a collection of additional liveries which are required for the included scenarios or reskins to work properly. Each extra stock pack is individual to each of our products.


Where can I receive further support if none of the above suggestions have helped?

If you are still experiencing an issue, please use the Contact Us link at the bottom of this page.