Frequently Asked Questions

How do I download the pack(s) I've purchased?

1) Make sure you are logged in and click My Account at the top of the page.
2) Click Downloads on the right-hand side. You should now see a list of your purchased products.
3) Click Download on the product you would like to download.


How do I install a pack?

1) Locate where you have downloaded your pack and unzip it. Information on how to do this can be found here.
2) Go to the location where you have extracted the files from the .zip file.
3) Now find the .exe file which should look something like this  and will usually be called the name of the product. Double-click this file.
4) Click 'Next' and then read the terms and conditions of use. If you agree with them, tick the relevant box and click 'Next'.
5) On the next screen, your RailWorks directory should be displayed. If it asks for you to choose your directory, locate it by clicking 'Browse...'. It can be usually be found at C:\Program Files (x86)\Steam\steamapps\common\railworks.
6) Now click 'Install' and once the process has finished, exit the installer and your pack should be installed.


When installing a pack, an 'I/O' error message appears.

SUGGESTION 1
Please try temporarily disabling any antivirus software to see if this helps.

SUGGESTION 2
1) When the installers ask where you would like to install the pack, click 'Browse...' and select your 'Desktop'.
2) Click 'Install'.
3) When the installation has finished, navigate to your Desktop and highlight the resultant 'Assets' & 'Content' folders.
4) Right click and copy/paste these folders into your RailWorks directory which can usually be found at C:\Program Files (x86)\Steam\steamapps\common\railworks. If prompted to overwrite, click 'Yes'.


After installing a pack, a message appears saying 'This program might have not installed correctly'.

This is a false message from Windows 7 and 99% of the time, everything will have installed just fine. Simply click 'This program installed correctly' and load Train Simulator to make sure the installation has been successful.


I’ve tried loading a scenario but it crashes with a 'Something bad has happened' error.

SUGGESTION 1
1) Load Train Simulator.
2) Click ‘Settings’ on the top right hand corner of the screen.
3) Click the ‘Graphics’ tab and then 'Advanced'.
4) Lower the 'Scenery Detail' slider to its lowest.
5) If this fixes the issue, increase the quality by one and test again. Do this until the scenario displays the error again and then return to the highest previously working setting.

SUGGESTION 2
1) Ensure you have all the requirements for the scenario installed. These are listed on the product page underneath the heading ‘Requirements’.


I’ve tried loading a scenario but it crashes with a ‘missing stock’ error.

Ensure you have all the requirements for the scenario installed. These are listed on the product page underneath the heading ‘Requirements’.


I have installed a sound pack and not all of the sounds are playing as expected.

1) Open Train Simulator and click ‘Settings’ on the top right hand corner of the screen.
2) Click 'Tools' and then 'Clear Cache'.


Can I purchase a pack without having to have to a PayPal account?

Yes. When you reach the PayPal payment page, please select the second option: Pay with a debit or credit card. The payment will still be processed by PayPal but does not require a PayPal account. Please note that this option will only be available for your first 10 transactions. After that, you will need to have an account.


What is an extra stock pack?

An extra stock pack is a collection of additional liveries which are required for the included scenarios or reskins to work properly. Each extra stock pack is individual to each of our products.


Where can I receive further support if none of the above suggestions have helped?

If you are still experiencing an issue, please use the Contact Us link at the bottom of this page.